Terms & conditions

Treatments are by appointment only. Appointments can be cancelled free of charge up to 24 hours in advance.
Late cancellations or missed appointments may be charged at the full consultation rate.

Payment and invoicing
Invoices are issued after each treatment and can be paid by debit card or bank transfer. Depending on the client’s insurance policy, acupuncture treatments may be (partially) reimbursed through supplementary insurance.

Insurance reimbursement
Acupuncture is generally reimbursed under supplementary health insurance plans. Preventive or cosmetic treatments are not covered by insurance. Kelly Marcus is not responsible for reimbursement decisions made by insurance providers.

Applicability and updates
These terms apply to all services provided by Kelly Marcus. The terms may be updated at any time. The most recent version is always available on the website.

Complaints Procedure
In case of dissatisfaction, clients are encouraged to first discuss their concerns with the therapist. If a resolution cannot be reached, a formal complaint can be submitted to the independent disputes committee Stichting Zorggeschil, through the NVA.

KVK registration number: 98102214